View Profile

The View Profile menu opens your Account Settings page, where you manage your personal account information, security preferences, and identity-related settings in CloudRaya.

This page focuses on who you are as an account holder and how your identity is represented and secured across the platform.

Accessing Account Settings

You can open the page from:

1. Click your profile avatar in the top-right corner
2. Select View Profile

This page is available at all times and does not depend on project selection.

My Profile

The My Profile card shows your core account identity and details:

• Avatar, display name, and email address (login identity)
• Account type (e.g. Prepaid)
• First Name, Last Name, Company Name, Timezone
• Mobile Phone, Home Phone, KTP/NPWP/Passport

Two actions are available from this card:

• Change Password
• Edit Profile

Edit Profile

Clicking Edit Profile opens a single form covering:

• Personal Data: First Name, Last Name, Company Name, Timezone, KTP/NPWP/Passport
• Billing Address: Country, State/Province, City, Postal Code, Personal Address
• Contact: Mobile Phone, Home Phone

Email address is not editable from this form, see Email Change Policy below.

Changes made here are reflected across:

• Billing records
• Invoices
• Activity logs
• Account identification

Email Change Policy

CloudRaya applies restrictions when updating your email address to ensure account integrity and organizational security.

⚠️ Important

• You can only change your email address if the new email uses the same organization or domain as your current email.
• Changing from or to a personal (non-organization) email is not allowed directly.

Need to change to a different domain?

If your account uses a personal email or you need to switch to a different domain:

• Contact CloudRaya Support
• Provide valid supporting documents (e.g., CV, company registration, or identity verification)

All requests are subject to verification and approval.

Password Management

Clicking Change Password opens a form with:

• Current Password
• New Password, which must meet:
  • Minimum 8 to 32 characters
  • Minimum 1 number
  • Minimum 1 uppercase letter
• Confirm Password

Password changes take effect immediately and invalidate existing sessions when applicable.

User Limit

The User Limit card shows your account's current usage against its resource quotas:

• Virtual Machine
• KubeRaya
• Public IP
• Storage
• StorageRaya Bucket
• OS Image

Each quota is shown as a count (e.g. 0/4) with a progress bar.

Clicking Upgrade opens a dialog explaining that CloudRaya can help raise your account limits. It does not change anything automatically, the Contact Us button opens an email to CloudRaya Support to request the upgrade.

Admin-Assisted Account Access

Allow Admin to Manage Account

This toggle allows CloudRaya administrators to access and manage your account only with your explicit permission.

When enabled:

• CloudRaya Support team may assist with troubleshooting or account recovery
• Access is limited and audited
• All actions are recorded in the User Action Log

When disabled:

• No admin access is permitted

This feature is recommended only when support assistance is required.

Billing Address

The Billing Address card shows Country, State/Province, City, Postal Code, and Address.

This information is used for:

• Invoice generation
• Tax and compliance records
• Financial documentation

Ensure this information is accurate and kept up to date, especially for business or corporate accounts. It's edited together with the rest of your profile through Edit Profile.

Linked Account

CloudRaya supports linking external identity providers.

Currently available:

• Microsoft Account
• Google Account

Linked accounts allow:

• Faster login
• Reduced password dependency
• Improved account recovery options

Linking or unlinking accounts does not affect existing resources or billing.

Best Practices

• Keep profile and billing information accurate
• Enable admin access only when necessary
• Link an external account for recovery
• Review profile details periodically
• Treat account credentials as sensitive assets

Related Guides

📄 Platform Tools

📄 Billing & Payments

📄 User Action Log