FAQs
Find quick answers to common questions about the CloudRaya platform, services, billing, and migration. Browse by domain below to resolve issues faster or explore detailed guidance for each service area.
This FAQ hub reflects the current CloudRaya service model, including project-based access, account-level governance, and the operational behavior of Compute, Storage, Networking, Billing, and migration to CloudRaya New Panel.
Access & Governance FAQs
Scope: Account identity, project ownership, access model, auditability, billing identity, and platform-wide limits.
This section focuses on who can access the platform, who owns resources, and how actions are tracked and governed at the account and project level.
Common topics:
- Project ownership and membership model (Owner vs Member)
- Account profile and billing identity (company details, address, KTP/NPWP/Passport)
- Admin-assisted account access and support visibility
- User Action Log as an audit and compliance record
- Account-level resource limits and quota increase requests
📄See: Access & Governance FAQs
Platform Tools FAQs
Scope: Control panel navigation, dashboards, project management workflows, resource visibility, activity monitoring, and operational guidance.
This section focuses on how to use the CloudRaya Control Panel day-to-day, including finding resources, creating projects, inviting members, and tracking activity across projects.
Common topics:
- Control panel navigation and dashboard layout
- Creating, switching, and managing Projects
- Inviting and managing Project Members (UI workflow)
- Viewing and filtering activity logs
- Notifications, system messages, and operational visibility
📄See: Platform Tools FAQs
Compute FAQs
Scope: Virtual Machines and KubeRaya (Managed Kubernetes), including lifecycle operations, access, networking integration, storage behavior, scaling, limits, and billing.
Common topics:
- Virtual Machines vs KubeRaya (when to use each)
- Resource limits (Max VMs, clusters, disks, IPs, buckets)
- Secure access to VMs and clusters (SSH keys, kubeconfig)
- Resizing, reinstalling, and restart behavior
- High availability options for KubeRaya control plane
- Compute billing model (VM specs, storage, public IPs, licenses, cluster fees)
📄See: Compute FAQs
Storage FAQs
Scope: StorageRaya (Object Storage) and CloudRaya Container Registry (CCR), including access credentials, integration with applications and Kubernetes, data lifecycle, and billing behavior.
Common topics:
- One-time access key generation and credential rotation
- Bucket access control (ACL model)
- Private container registries and image authentication
- Registry storage allocation and billing tiers
- Safe deletion and irreversible actions
📄See: Storage FAQs
Networking FAQs
Scope: VPCs, subnets, Access Control Lists (ACLs), Public IPs, Load Balancers, VPN connectivity, and SSH access.
Common topics:
- Secure VPC and subnet design patterns
- Public vs private services and exposure risks
- Public IP lifecycle (retain, release, reuse, and billing)
- Load Balancer behavior and traffic distribution algorithms
- VPN access for private administration
- Common misconfigurations and failure scenarios
📄See: Networking FAQs
Billing & Payments FAQs
Scope: Cloud Credit, Coins, usage charging, invoices, vouchers, and cost tracking across projects and services.
Common topics:
- Prepaid, pay-as-you-use billing model
- Cloud Credit vs Coins and service eligibility
- Usage records vs invoice records
- Monthly usage reports and project-level exports
- Top-ups, vouchers, and payment troubleshooting
📄See: Billing FAQs
Other Products & Services FAQs
Scope: Account-level services that extend CloudRaya beyond core infrastructure, including DNS Bucket, Managed Service, and CloudRaya Marketplace. This section covers service scope, access model, lifecycle behavior, billing, and operational boundaries.
Common topics:
- Account-level vs Project-level behavior (where services live and how they are managed)
- Service types and use cases (DNS management, operational assistance, solution catalog)
- Access and governance (admin-assisted access, ownership, visibility)
- Billing and subscription models (one-time, monthly, yearly, usage-based)
- Lifecycle actions (activate, cancel, delete, and service availability)
📄 See:
API & Automation FAQs
Scope: CloudRaya API usage, authentication model, endpoint changes in CloudRaya New Panel, and automation workflows.
Common topics:
- API authentication and credential handling
- Endpoint and response format changes in CloudRaya New Panel
- CI/CD and deployment automation patterns
- Rate limits and operational safeguards
- Safe automation for production environments
📄See: API & Automation FAQs
Migration to CloudRaya New Panel FAQs
Scope: Account migration process, platform changes, project model, billing record handling, API changes, and known limitations.
Common topics:
- Self-migration vs automatic migration timeline
- Workload and control panel downtime expectations
- Default Project behavior and resource placement
- API and automation changes in CloudRaya New Panel
- DNS record handling and post-migration validation
📄See: Migration to CloudRaya New Panel FAQs
Need more help?
If you can’t find what you’re looking for, consult the CloudRaya AI Assistant through live chat for quick guidance.
For architecture reviews, billing support, or migration assistance, our support team can help you review your setup and design a solution tailored to your workload.
📩 Contact Support: support@wowrack.co.id