Acronis — Deployment & Management Guide
CloudRaya Marketplace
This guide explains how to subscribe, access, and operate Acronis Cyber Protection through CloudRaya Marketplace.
Acronis is a third-party solution powered by partner-provided software and licenses, and operated on CloudRaya-managed infrastructure. CloudRaya handles subscription lifecycle and billing, while you manage devices, backup policies, and data through the Acronis management console.
Use this guide as your operational reference. For advanced technical features, refer to official Acronis documentation.
Overview
Acronis Cyber Protection provides backup, recovery, and cyber protection services for servers, virtual machines, and endpoints.
It is designed for:
- Business backup and disaster recovery
- Endpoint and server protection
- Compliance and data retention
- Multi-device backup management
Each subscription includes:
- Access to the Acronis management console
- A storage quota based on your selected plan
- Credentials for accessing and managing your environment
High-Level Lifecycle
All Acronis subscriptions follow this lifecycle:
-
Discover
Browse Acronis in the Marketplace catalog -
Select Plan
Choose a storage-based plan -
Subscribe
Confirm subscription using CloudRaya credits -
Provision
CloudRaya prepares your Acronis service access -
Access
Retrieve credentials and launch the console -
Operate
Register devices, install agents, and manage backup policies. -
Modify
Upgrade, downgrade, or cancel your subscription
Deployment at a Glance
At a high level, deployment involves:
- Selecting Acronis from the Marketplace catalog
- Reviewing the service details
- Choosing a storage plan
- Subscribing using your CloudRaya credit balance
- Accessing the Acronis portal from My Apps
- Installing agents and registering devices
Step 1 — Discover Acronis in Marketplace
- From the CloudRaya Control Panel home page navigate to Other Products → Marketplace
- Use Search or Categories → Business App.
- Select Acronis and click Details.
Step 2 — Review the App Detail Page
On the Acronis detail page, review:
- Service name and version
- Solution type: Third-party App
- Description and supported use cases
- License information
- Support details and documentation links
Click Subscribe to begin subscription.
Step 3 — Select Acronis Plan
On the deployment screen, choose a plan based on storage capacity.
Plan Model
Each plan defines:
- Total backup storage quota
- Monthly subscription price
Example plans:
- 100 GB
- 200 GB
- 500 GB
- 1 TB
- 2 TB and above
Storage quota is shared across all protected devices in your Acronis account.
Step 4 — Subscribe
- Review the selected plan and price.
- Confirm credit balance deduction.
- Click Subscribe to Acronis.
Once confirmed, CloudRaya creates a service subscription and provisions your access to the Acronis platform.
Step 5 — Access the Acronis Portal
After provisioning completes:
- Go to My Apps in the CloudRaya dashboard
- Click Acronis
- Open the Service Details page
You will find:
- Launch Management Console button (to access Acronis portal)
- Username
- Password
- Subscription status
- Plan and storage allocation
- You can also reset your password directly from this page if needed.
Click Launch Management Console to open the Acronis management portal, then log in using the provided credentials.
Service Management Overview
Acronis operations are split into two layers:
CloudRaya Control Layer
Managed in the CloudRaya dashboard:
- Subscription status
- Upgrade / downgrade
- Cancellation
- Billing and credit usage
Acronis Service Layer
Managed in the Acronis console:
- Device registration
- Backup policies
- Storage usage monitoring
- Security and protection features
- Restore and recovery operations
Managing Your Subscription (CloudRaya Layer)
From the Acronis service page in My Apps, you can:
Upgrade Plan
Move to a higher storage tier at any time.
- You can upgrade to any larger plan regardless of current usage
- The new plan takes effect immediately
- Billing is prorated based on remaining time in the current billing cycle
Use when:
- Backup usage approaches your quota
- You add more protected devices
Downgrade Plan
Move to a lower storage tier.
- Downgrade is only allowed if the selected plan can accommodate your current usage
- If current usage exceeds the target plan, downgrade will be blocked
- Downgrade takes effect in the next billing cycle
Your current plan remains active until the end of the current billing period.
Cancel Subscription
Stops the service and billing.
Before canceling:
- Restore or export important data
- Verify backup dependencies
- Review retention requirements
Managing Devices & Backups (Acronis Layer)
All operational activities are handled in the Acronis console.
Typical Workflow
- Log in to the Acronis console
- Download and install the Acronis Agent
- Register your device
- Assign a backup policy
- Monitor backup status and storage usage
- Perform restore operations when needed
Storage Usage & Quota Model
Your subscription includes a shared storage pool:
- All devices consume from the same quota
- Usage is updated as backups are created and retained
- Historical versions and retention policies affect total usage
Best Practices
- Monitor usage regularly
- Adjust retention policies as needed
- Upgrade plan before reaching storage limits
Billing Model
Acronis is billed as a monthly subscription aligned with the calendar month.
- The billing period runs from the 1st day to the last day of each month
- If you subscribe or upgrade mid-month, charges are prorated based on the remaining days in the current billing period
- When upgrading, the unused portion of your current plan is calculated and applied, and you are charged only for the price difference for the remaining period
- Downgrades apply in the next billing cycle
- Only one Acronis plan can be active at a time
Example (mid-month upgrade)
You are on a 100 GB plan (Rp250.000/month) and upgrade to 200 GB (Rp500.000/month) on April 15.
- Billing period: April 1 – April 30 (30 days)
- Remaining days: 16 days
The remaining value of your current plan is applied to the new plan, and you are only charged for the difference for the remaining period.
In this case, the additional charge is approximately Rp133.334.
Example (mid-month subscription)
If you subscribe on April 20, you will only be charged for the remaining days until April 30. Starting from May 1, the full monthly charge will apply.
Data Retention & Cancellation
Before canceling your subscription:
- Restore or export any required data
- Review retention and compliance requirements
- Confirm no systems depend on Acronis for recovery
Once canceled, access to the service and stored data may be permanently removed.
Responsibility Model
In general:
CloudRaya is responsible for:
- Infrastructure and service runtime
- Subscription lifecycle and billing
- Service access provisioning
- First-line support and coordination
Acronis provides:
- Software platform and license
- Feature updates and roadmap
- Vendor-level documentation
You are responsible for:
- Device configuration
- Backup policies
- Data and retention management
- Access credentials
Next Steps
-
Subscribe to Acronis
CloudRaya Panel → Marketplace → Acronis → Subscribe -
Learn advanced configurations
Acronis Cyber Protect — Official Documentation -
Monitor usage and billing
Marketplace → My Apps → Acronis