Acronis: Deployment & Management Guide

CloudRaya Marketplace

This guide explains how to subscribe, access, and operate Acronis Cyber Protection through CloudRaya Marketplace.

Acronis is a third-party solution powered by partner-provided software and licenses, and operated on CloudRaya-managed infrastructure. CloudRaya handles subscription lifecycle and billing, while you manage devices, backup policies, and data through the Acronis management console.

Use this guide as your operational reference. For advanced technical features, refer to official Acronis documentation.

Overview

Acronis Cyber Protection provides backup, recovery, and cyber protection services for servers, virtual machines, and endpoints.

It is designed for:

Business backup and disaster recovery
Endpoint and server protection
Compliance and data retention
Multi-device backup management

Each subscription includes:

Access to the Acronis management console
A storage quota based on your selected plan
Credentials for accessing and managing your environment

High-Level Lifecycle

All Acronis subscriptions follow this lifecycle:

Discover
Browse Acronis in the Marketplace catalog
Select Plan
Choose a storage-based plan
Subscribe
Confirm subscription using CloudRaya credits
Provision
CloudRaya prepares your Acronis service access
Access
Retrieve credentials and launch the console
Operate
Register devices, install agents, and manage backup policies.
Modify
Upgrade, cancel, or restore a cancelled subscription. Plan changes are upgrade-only, downgrading to a smaller storage tier isn't currently supported.

Deployment at a Glance

At a high level, deployment involves:

Selecting Acronis from the Marketplace catalog
Reviewing the service details
Choosing a storage plan
Subscribing using your CloudRaya credit balance
Accessing the Acronis portal from My Apps
Installing agents and registering devices

Step 1: Discover Acronis in Marketplace

From the CloudRaya Control Panel home page navigate to Other Products → Marketplace
Use Search or Categories → Business App.
Select Acronis and click Details.

Step 2: Review the App Detail Page

On the Acronis detail page, review:

Service name and version
Solution type: Third-party App
Description and supported use cases
License information
Support details and documentation links
Package Details

Click Subscribe Now to begin subscription.

Step 3: Select Acronis Plan

On the deployment screen, choose a plan based on storage capacity.

Plan Model

Each plan defines:

Total backup storage quota
Monthly subscription price

Available plans:

100 GB
200 GB
300 GB
400 GB
500 GB
1 TB (1000 GB)
1.5 TB (1500 GB)
2 TB (2000 GB)

Storage quota is shared across all protected devices in your Acronis account.

Review the selected plan and price.
Confirm credit balance deduction.
Click Subscribe to Acronis.

If your credit balance is insufficient, the cost is shown in red with a warning, and Subscribe to Acronis stays disabled until you top up.

Once confirmed, CloudRaya creates a service subscription and provisions your access to the Acronis platform.

Step 5: Access the Acronis Portal

After provisioning completes:

Go to My Apps in the CloudRaya dashboard
Click your Acronis subscription to open its detail page

You will find:

Launch Console button (to access the Acronis portal)
Access Credentials: an auto-generated Username with a Copy action. The password is not displayed on this page. If you don't have it or have lost it, use Reset Password (see below) to issue a new one
Your current package (storage size and usage) and subscription status
Upgrade Package button
An actions menu (⋮) with Reset Password, Copy Username, Cancel Subscription, and View Documentation
A Quick Start checklist (log in to the console, download the Acronis Agent, set up backup and protection rules)

Click Launch Console to open the Acronis management portal, then log in using the provided credentials.

Resetting Your Password

Acronis passwords are reset through an email link, not changed directly in the panel. This only resets the password for your Acronis application, it does not affect your main CloudRaya account password.

From the actions menu, click Reset Password and confirm.
CloudRaya emails a password reset link to your registered email address.
Open the link and copy the new password from the Acronis App New Password page. The password is shown only once and cannot be viewed again, so save it before leaving the page.
The link is single-use. Once it has been used or has expired, the page shows Your link is invalid and you'll need to start a new reset.

Your previous password stops working once the new one is generated, and there's no way to set a custom password directly.

Service Management Overview

Acronis operations are split into two layers:

CloudRaya Control Layer

Managed in the CloudRaya dashboard:

Subscription status
Upgrade
Cancellation and restore
Billing and credit usage

Acronis Service Layer

Managed in the Acronis console:

Device registration
Backup policies
Storage usage monitoring
Security and protection features
Restore and recovery operations

Managing Your Subscription (CloudRaya Layer)

From the Acronis service page in My Apps, you can:

Upgrade Package

Click Upgrade Package to move to a higher storage tier at any time. The dialog shows your current package and only lets you pick a larger one, there is no option to move to a lower storage tier. It also shows the prorated Due Now cost and the Next Billing amount, based on remaining time in the current billing cycle, and warns you if your credit balance is insufficient. A confirmation toast reports whether the upgrade succeeded or failed.

Use when:

Backup usage approaches your quota
You add more protected devices

Choose a plan you expect to need, or start smaller and upgrade as your backup usage grows, since you can't move back down later.

Cancel Subscription

From the actions menu, click Cancel Subscription. As a safety measure, the dialog asks you to type the exact confirmation text it shows before the Cancel Subscription button is enabled (or click Keep Subscription to back out).

Cancellation is a scheduled request, not an instant teardown:

You'll see a Cancellation request submitted confirmation
The subscription is marked as cancelled but stays active until the end of the current billing period (the panel shows the exact date), after which it is deleted
Billing still runs through the end of that period, it does not stop the moment you cancel
While in this state the panel shows a Restore Subscription button. Restoring (which also asks you to type the confirmation text) resumes the subscription and cancels the scheduled deletion

Before canceling:

Restore or export important data
Verify backup dependencies
Review retention requirements

Managing Devices & Backups (Acronis Layer)

All operational activities are handled in the Acronis console.

Typical Workflow

Log in to the Acronis console
Download and install the Acronis Agent
Register your device
Assign a backup policy
Monitor backup status and storage usage
Perform restore operations when needed

Storage Usage & Quota Model

Your subscription includes a shared storage pool:

All devices consume from the same quota
Usage is updated as backups are created and retained
Historical versions and retention policies affect total usage

Best Practices

Monitor usage regularly
Adjust retention policies as needed
Upgrade plan before reaching storage limits

Billing Model

Acronis is billed as a monthly subscription aligned with the calendar month.

The billing period runs from the 1st day to the last day of each month
If you subscribe or upgrade mid-month, charges are prorated based on the remaining days in the current billing period
When upgrading, the unused portion of your current plan is calculated and applied, and you are charged only for the price difference for the remaining period
Only one Acronis plan can be active at a time

Example (mid-month upgrade)

You are on a 100 GB plan (Rp250.000/month) and upgrade to 200 GB (Rp500.000/month) on April 15.

Billing period: April 1 – April 30 (30 days)
Remaining days: 16 days

The remaining value of your current plan is applied to the new plan, and you are only charged for the difference for the remaining period.

In this case, the additional charge is approximately Rp133.334.

Example (mid-month subscription)

If you subscribe on April 20, you will only be charged for the remaining days until April 30. Starting from May 1, the full monthly charge will apply.

Data Retention & Cancellation

Before canceling your subscription:

Restore or export any required data
Review retention and compliance requirements
Confirm no systems depend on Acronis for recovery

Once canceled, access to the service and stored data may be permanently removed.

Responsibility Model

In general:

CloudRaya is responsible for:

Infrastructure and service runtime
Subscription lifecycle and billing
Service access provisioning
First-line support and coordination

Acronis provides:

Software platform and license
Feature updates and roadmap
Vendor-level documentation

You are responsible for:

Device configuration
Backup policies
Data and retention management
Access credentials

Next Steps

Subscribe to Acronis
CloudRaya Panel → Marketplace → Acronis → Subscribe
Learn advanced configurations
Acronis Cyber Protect: Official Documentation
Monitor usage and billing
Marketplace → My Apps → Acronis

Acronis: Deployment & Management Guide

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