Billing and Balance Overview
CloudRaya uses a prepaid system that allows users to pay for services using two types of balance: Cloud Credit and CloudRaya Coins. This page explains how both balances work, how usage is billed, and how you can add funds to your account.
Understanding how billing and balance operate will help you manage costs and plan resource deployments more effectively.
1. CloudRaya Billing Model
CloudRaya bills resources using a pay as you use model. Resource usage is calculated hourly and deducted from your available balance. You must have sufficient balance to create and operate resources.
2. Cloud Credit
Cloud Credit is the primary balance used to pay for all CloudRaya services. It is displayed on the top navigation bar inside the Control Panel.
Cloud Credit is added through top up from the supported payment channels
📄 See: How to Top Up Cloud Credit
3. CloudRaya Coins
Coins is a promotional balance obtained by redeeming vouchers from CloudRaya campaigns or partner programs.
Characteristics:
- Added when you redeem a voucher
- Appears beside Cloud Credit in the navigation bar
- Can be used as a payment tool for CloudRaya resources
- May have specific usage rules depending on CloudRaya’s applicable policies.
Coins Usage Rules
Coins function as promotional points that can be applied to most CloudRaya services.
However, Coins cannot be used for specific add-ons or services.
Coins cannot be used for:
- SSL certificates
- cPanel licenses
- Managed Services
- All Marketplace applications
For these services, Cloud Credit will always be used even if your account still has available Coins.
📄 See: How to Redeem a Voucher
4. How Usage Is Deducted
CloudRaya calculates total hourly usage based on all active resources in your account. Each resource type contributes to your hourly usage depending on its configuration and capacity.
Examples of billable resources include:
- Virtual Machine compute costs
- Kubernetes worker nodes
- Object Storage capacity
- Public IP addresses that are billed separately, such as Public IP used by Load Balancers
- Marketplace deployments
- Additional licenses such as Windows, SSL, and cPanel
- Managed Services
- Additional VM Storage (block storage volumes)
- Container Registry storage
- Snapshot storage
Some items do not generate charges, such as Load Balancers themselves and VPN Networks. Only the associated billable components, such as Public IP, contribute to usage.
Balance Deduction Rules
Usage is deducted in the following order:
- Coins are consumed first for all eligible charges
- Cloud Credit is used after Coins are fully depleted
If a service or add-on is not eligible for Coin usage, Cloud Credit will be used even if Coins are available.
📄 See: Cloud Credit History (detail page)